What we build
Systems for businesses that run
on relationships
We build intelligent infrastructure for service businesses where every client relationship has real value — and real cost when it slips away.
Premium Aesthetics Clinics
Most clinics lose 20% of clients annually to nothing more than poor timing. Lumina Systems monitors every client relationship, surfaces the ones slipping away, and gives you the decision — not the admin.
Conscious Business Owners
You've built something meaningful — a community, a practice, a body of work. Now you're hitting the infrastructure ceiling. We build systems that hold the container so you can go deeper, not wider.
How it works
Three steps. Zero admin.
From setup to daily decisions, we handle the complexity so you can focus on your clients.
We build your system
Your treatment menu, return intervals, consent types. Client data imported from your booking system. Dry-run walkthrough before anything goes live.
Lumina watches everything
Continuous monitoring: who’s due back, whose consent is expiring, who’s drifting. Health scores update automatically.
You make the decisions
Clear prompts with the client, the situation, and the recommended action. You tap Yes, Schedule, or Skip. Lumina does the rest.
What a decision looks like
Sarah Chen — 13 weeks since her last Botox.
She's ready. Send rebooking message?
Est. value: £350
The numbers
The revenue you're losing is calculable
Every lapsed client has a price tag. Here's what the data says for a typical aesthetics clinic.
£47,000
average annual revenue lost to client drift
20–30%
of active clinic clients lapse each year
2x
first-year ROI at Illuminate tier
Worked example
Take a London clinic with 200 active clients. At a 25% annual lapse rate and £1,200 average client value, that's £60,000 walking out the door every year. Lumina recovers 30% conservatively — £18,000/year, or £1,500/month. At Illuminate (£749/month), that's a 2x return from day one.
£60k
lost annually
£18k
recovered by Lumina
£9k
net profit after fees
Pricing
Transparent. No surprises.
Every tier includes the full Lumina Systems platform. Choose based on your clinic size and support level.
Revive
£749 activation · 300 clients
- Automated lapsed client detection
- Engagement score monitoring
- Consent expiry tracking
- Monthly performance report
- 1 team seat
Email support
Get startedIlluminate
£1,249 activation · 600 clients
- Everything in Revive
- Revenue recovery pipeline
- Priority rebooking sequences
- Custom treatment intervals
- 2 team seats
Email + monthly strategy call
Get startedRadiate
£1,997 activation · Unlimited clients
- Everything in Illuminate
- Advanced AI model (Sonnet 4.6)
- Multi-location support
- Dedicated onboarding specialist
- Up to 4 team seats
WhatsApp + priority support
Get started3-month minimum. Annual billing at 15% off with activation waived.
FAQ
Questions we hear most
Straight answers to the things clinic owners ask before getting started.
No. Your booking system is where your client data lives, and we import from it. Think of Lumina as the intelligence layer that sits on top — it watches, analyses, and surfaces decisions. Your booking system handles appointments.
You can, and many clinics do. The question is whether it happens consistently for every client, every time. With 200+ clients at different intervals for different treatments, things slip. Lumina catches what slips.
We operate as a data processor under UK GDPR. Your client data stays in the platform, is never shared or sold, and your clients’ consent status is respected throughout. We can provide our data processing details on request.
Never. Lumina surfaces decisions to you — the clinic owner or your team. It does not send emails, SMS, or make calls without your explicit approval on each action.
Typically 5–7 working days from data handoff to live system. That includes building your treatment configuration, importing client data, and a dry-run walkthrough before anything goes live.
There’s a 3-month minimum term so you can see real results. After that, you can cancel with 30 days’ notice. No lock-in, no penalties.
See it live
Discover what your clinic is missing
15-minute discovery call. We'll show you exactly how Lumina identifies revenue you're currently leaving on the table — with real numbers from our demo system.